ORDERING

We have implemented a unique, monthly, batch order process. By only manufacturing what's been ordered, we can reduce our costs and pass the savings on to you. No middlemen. No distributor. No warehouse. No shop. Just a website and talented artisan production line, culminating with our workshop in the heart of London’s Hackney,where our expert mechanic assembles our rides. 

Say goodbye to dispiriting waiting lists (anything from 3 months to 3 years). We aim to deliver framesets (made-to-measure) and limited edition carbon disc wheels in 6 weeks (+shipping), bicycles and custom framesets in 8 weeks (+shipping).

Orders for all products are processed on a monthly/first–come first–served basis, with the deadline closing at midnight, GMT, on the last day of the month OR when our maximum production quota has been reached. Ordering will re-open again at midnight, GMT, at the end/beginning of every month.

Framesets and bicycles are strictly limited to a handful per month (worldwide). We'll never make enough to go around, so if you think our products are worth it, jump in quick.


Made-TO-MEASURE framesets AND carbon disc wheels

  1. Contact us to see if there’s room in the monthly group order. 
  2. If there is, we’ll send you an order form to help you tailor your purchase. Once the form is completed and returned to us, a non-refundable £10 deposit is required (deducted from final cost) to secure your spot in the group order.
  3. When the deadline closes (or our production quota has been reached), we’ll contact you to make sure you still want to go ahead + you notify us of any changes to your order.
  4. (Week 1) 1 x payment is made by you to get your Sonnet frameset or carbon disc wheel into production.
  5. (Week 6) When your frameset/wheel is ready, we’ll contact you with a date for shipping.

BICYCLES

  1. Contact us to see if there’s room in the monthly group order. 
  2. If there is, we’ll send you an order form to help you tailor your purchase. Once the form is completed and returned to us, a non-refundable £10 deposit is required (deducted from final cost) to secure your spot in the group order.
  3. When the monthly deadline closes, we’ll contact you to make sure you still want to go ahead + you notify us of any changes to your order.
  4. (Week 1) An initial payment of 65% is made by you to get your Sonnet bicycle into production.
  5. (Week 6) A final payment of the remaining 35% is made when we order the last of your parts and prepare your bike for assembly.
  6. (Week 8) When your bicycle is ready, we’ll contact you with a date for shipping or collection.

PAYMENT METHODS

Deposits for the monthly group order can be made via PayPal powwow@sonnet.cc

Payments for framesets, bicycles and wheels are accepted via bank transfer, Transferwise (recommended for international transfers) or PayPal (+3.4% + 20p) 

 


SHIPPING AND COLLECTION

FREE UK shipping for Framesets + Wheels + Bicycles. For International shipping, please contact us for a quote. 

Bicycles can also be collected from our workshop in London, Hackney, E8 4TS.